Features

The Symbiosys Field Marketing System is divided into 3 distinct web-based Modules. Each of the modules can be branded to your requirements. The Client Module is optional and can be added at any point.

Management Module

• Manage Call Types and Agent Types
• Create Call Cycles and Call Frequencies
• Specify Call Activities by Call Type, Outlet, Channel, Chains and/or Agent
• Load Calls via Excel, FMS Call Planner and/or allow Agent to create Calls
• Manage Outlets, Channels & Chains
• Manage Products
• Manage Collateral, Displays, POPs
• Issue Resolution
• Manage Security
• View Maps, Reports & Pictures

Agent Module

• Stock & Returns Management
• Issue Management
• Shelf Share & Competitor Intelligence
• Display, POP and Collateral Management
• Surveys
• Log Training
• General Tasks
• Outlet & Outlet Staff Details
• Take, Upload and Attach Pictures
• Proximity Management
• Travel Claims

Client Reporting Module

• View Dynamic Pivoted Reports
• View Live Interactive Activity Map
• View Detailed Reports & Pictures
• Extract Reports to Excel
• Manage & Escalate Issues